IBERSOL Annual Report and Consolidated Accounts 2017

The Ibersol Group An added-value social network for the Consumer At the Ibersol Group there is a network of emotional relations and trust, which is established between the employees and Customers at every working moment. This network is an integral part of the Group’s DNA. To that end, the Group continuously invests in its teams’ skills, especially those of the Unit Managers and Shift Managers and in their accountabi- lity for interactions with the Customers. These are the Managers who make it possible to more quickly identify any changes in the consumption profile, “reading” the changing expectations and realities and transmit- ting them, so that they are incorporated into new value propositions in order to continually create the right conditions for the Ibersol team to bring about that added-value relationship with the Customer – connec- ting and communicating in a pertinent, attentive and dedicated manner. Overall management processes and logistics planning The Ibersol Group has organised a supply chain which ensures the quality of the products it sells, from supply to sale, including logistics. It is a single, homogeneous body, whichworks efficiently every day through an active quality and certification policy, including the NP EN ISO 22000: Food Safety Management Systems standard certificate, covering the ma- nagement of the food chain of the Group’s restaurant operations, which is based on the activities carried out in Portugal and Angola. The centralisation of the supply chain supporting the operation in Portu- gal and Spain was extended to the operation in Angola, enabling gains in efficiency and productivity, both in the process itself and in the relations with business partners. One of the group’s principles is not to sacrifice quality for the sake of pri- ce, with no exceptions. As such, through the continuous improvement to the processes for managing resources and assets, Ibersol aims to main- tain lasting and consistent relations with its suppliers. 38