IBERSOL Annual Report and Consolidated Accounts 2017

ANNUAL REPORT 2017 Excellence in quality and safety Through an active quality, safety and certification policy, the Ibersol Group reinforces its position as a major player in the restaurant sector. Its disci- pline and thoroughness enable it to continue carving a path of excellence, having reached a record number of certifications for the quality of its ope- rations, customer service and food safety, both in Portugal and Angola. As far as the Ibersol Group is concerned, the certifications confirm and award the engagement and dedication of its teams in everything they do. With regard to certification, the Ibersol Group has renewed certifications according to the following standards: - NP EN ISO 22000: Food Safety Management Systems in Portugal, wi- thin the scope of Management of the Food Chain of the Ibersol Group’s Restaurant Operations; Restaurant/catering Services in the restaurants: Catering Estádio do Dragão, Pizza Hut-KFC-Cockpit Drinks & Tapas-Spe- cially Terminal 1 Lisbon Airport, Burger King Alameda Shopping, Kiosks Café Alameda Shopping, KFC Alameda Shopping, Pizza Hut Alameda Shopping, Pans&Company Alameda Shopping, Pasta-Caffé Alameda Sho- pping, Burger King Colombo, Pizza Hut Colombo, Pans&Company Colom- bo, KFC Colombo, Burger King Norteshopping, KFC Norteshopping, Pas- ta-Caffé Norteshopping, Pizza Hut Norteshopping, Miit Norteshopping, Roulotte Norteshopping, Pans&Company Norteshopping,Pizza Hut Foz, Pizza Hut Matosinhos, Vog Tecmaia, Blu CoffeeShop, KFC CascaisSho- pping, Burger King Cascais, KFC Vasco da Gama, and KFC Fórum Almada. - NP EN ISO 22000: Food Safety Management Systems of all the KFC units in Angola and logistics chain regarding the Logistics Chain and Res- taurant Operations; - NP EN ISO 9001: Quality Management Systems; NP EN ISO 14001: Qua- lity Management Systems and NP EN ISO 18001: Health and Safety in the Workplace Management Systems regarding the Management of the Ibersol Group’s Restaurant Operations (Central Services, common pro- cesses and Vog). 39