IBERSOL Annual Report and Consolidated Accounts 2017

ANNUAL REPORT 2017 the objective of promoting responsible driving by the home delivery em- ployees. This programme promotes the periodical re-certification of all the home delivery pizza distributors by the internal programme of Road Safety, in an effort to reduce the number of traffic accidents. With regard to our teams’ training and certification, we maintained our commitment to the Teams in a constant and continuous effort to create a Culture of Excellence. This commitment involves the ongoing qualifi- cation of the Teams (visible in the investment in thousands of training hours), as well as promoting career development (through the Grow + Programme), consolidation of the @Leading A Shift (LAS) programmes directed at the Management teams, Clean2Safe (an innovative program- me that consolidates restaurant cleaning processes) training or the im- plementation of the ACE (Assured Customer Experience – which promo- tes a fuller, more comprehensive operating approach) programme. Also noteworthy is the fact that the restaurants located in Colombo Shopping Centre, Alameda Shop&Spot, NorteShopping, Foz (Porto) and Continente de Matosinhos were once again certified according to the NP EN ISO 22000 standard. These are examples of the care and strict requi- rements that the Brand places on its consumers’ food safety. 51