IBERSOL Annual Report 2018

ANNUAL REPORT 2018 In 2018, we continued the implementation of the Group’s loyalty pro- gram in partnership with Continente Card, which will allow us to adapt our offer to the needs of each of our Customers. And because we are a business made of “People for People”, seeking to do more and better for our People, we revamped the Human Re- sources Department by creating two substructures focused and capa- ble to respond to the challenges of attracting, recruiting and selecting the best and most appropriate skills, developing, training and manag- ing the performance of all our staff; streamlining our career models and adjusting salary policies with the inherent focus on modernization and introduction of continuous improvement processes. In summary, this year showed once again the strength and dynamics of our Group in implementing an ambitious expansion plan, the rec- ognition of its importance by the international brands that it operates, without losing sight of the human factor which is crucial to our suc- cess each day, in each of our restaurants. 23