IBERSOL Annual Report 2018

O grupo ibersol An added-value social network for the consumer At the Ibersol Group we foster a network of emotional relations and trust, which is established between staff and customers at every work- ing moment. This network is an integral part of the Group’s DNA. To that end, the Group continuously invests in its teams’ skills, especially those of the Unit Managers and Shift Managers and in their account- ability for interactions with the customers. These are the Managers who make it possible to more quickly identify any changes in the consump- tion profile, “reading” the changing expectations and realities and re- laying them, so that they are incorporated into new value propositions. This is how we manage to continually create the right conditions for the Ibersol team to bring about that added-value relationship with the cus- tomer – connecting and communicating in an adequate, attentive and dedicated manner. Overall management processes and logistics planning The Ibersol Group has an organised supply chain which ensures the quality of the products it sells, from supply to sale, including logistics. This is a single, homogeneous body, which works efficiently every day through an active quality and certification policy, including the NP EN ISO 22000: Food Safety Management Systems standard certificate, covering the management of the food chain of the Group’s restaurant operations, based on the activities carried out in Portugal and Angola. The centralisation of the supply chain supporting the operation in Por- tugal and Spain was extended to Angola, enabling efficiency and pro- ductivity gains, both in the process itself and in the relationship with the business partners. One of the group’s principles is not to sacrifice quality for the sake of price, with no exceptions. As such, through continuous improvements to the processes for managing resources and assets, Ibersol aims to maintain lasting and consistent relations with its suppliers. 38