IBERSOL Annual Report 2018

ANNUAL REPORT 2018 In 2018, focus was maintained on the 20/20 strategy, initiated in 2015, with the aim of positioning the brand among the leaders in Modern Restaurant Services in Portugal. The brand reached the end of the year with 467 employ- ees and 27 units. During 2018 we opened 6 new restaurants in Vila Nova de Gaia, Montijo, Guimarães, Gondomar, Barreiro and Coimbra. The expansion of the brand con- tinues to contribute to brands growth and also to the profes- sional development of the team, opening up opportunities for em- ployees to progress and strength- en their skills. As for the training, all the team participated in specialized plans through the digital platform Learning Zone that, that includes the preparation for the processes of the several working positions and also have modules of train- ing in Food Safety and Health PORTUGAL and Safety at Work. The teams were submitted to certifications, that are renewed annually. We have maintained our commitment to the Star Cooks program, which continues to dis- tinguish some employees to en- sure that Colonel Sanders’ lega- cy is followed meticulously in all stages of product preparation. Regarding external evaluation and certification, which are guar- antees of quality and Brand de- mand, we already have seven restaurants certified according to NP EN ISO 22000 norms, which are among the most demanding in the market. In terms of brand offer, we launched the Delivery service, using the Glovo and SendEat platforms, leading to an increase in brand recognition, boosted in turn by the different activations which encourage consumers to try out this new channel. KFC launched some new prod- 71