IBERSOL | 2019 Annual Report

The Ibersol Group Our company is currently recognised as a “Life School” and continues to invest in the training of its staff. This investment has taken shape in the “Ibersol Academy”, a global, inclusive and modern institution, capa- ble of endowing our staff, regardless of where they are from, with the skills that the market most values at this time. An added-value social network for the consumer At the Ibersol Group we foster a network of emotional relations and trust, which is established between staff and customers at every working moment. This network is an integral part of the Group’s DNA. To that end, the Group continuously invests in its teams’ skills, espe- cially those of the Unit Managers and Shift Managers and in their ac- countability for interaction with the customers. These same Managers who make it possible to more quickly identify any changes in the con- sumption profile, “reading” the changing expectations and realities and relaying them, so that they are incorporated into new value pro- positions. Overall management processes and logistics planning The Ibersol Group has an organised supply chain which ensures the quality of the products it sells, from supply to sale, including logistics. This is a single, homogeneous body, which works efficiently every day through an active quality and certification policy, including NP EN ISO 9001: Quality Management Systems and the NP EN ISO 22000: Food Safety Management Systems standard certificate, covering the mana- gement of the food chain of the Group’s restaurant operations, based on the activities carried out in the various markets in which it operates. The centralisation of the supply chain which supports the operation in Portugal, Spain and Angola, allows for gains in efficiency and producti- vity both in terms of the processes themselves, and in the relationship with business partners. One of the group’s principles is not to sacrifice quality for the sake of price, ever. As such, through continuous improvements to the processes for managing resources and assets, Ibersol aims to maintain lasting and consistent relations with its suppliers. 36