IBERSOL | Annual Report 2020

ANNUAL REPORT 2020 ANGOLA KFC reached the end of 2020 with 9 operating restaurants, and 259 employees. Angola’s macroeconomic context continued to condition business, due to loss of purchasing power, aggravated by the Covid-19 global pandemic, that was declared in March and led to a forced suspen- sion of operation in units that did not have Drive-Thru or Delivery services during long periods of time, over the year. With a view to helping overcome our consumers’ difficulties, we redesigned some of the brands value offers, creating new product offers and specialised menus with very competitive prices (menu Bucket for one; Wednesday pro- mos; crazy Fridays; Much for Little campaign). The year was marked by strong growth in home delivery services, in partnership with a local aggre- gator, which contributed to off- setting the drop in sales in the An- golan restaurant industry, due to Covid-19 restrictions. We maintained our policy of launching new products, centred on client satisfaction, through ex- cellence of service and quality, using high standards of hygiene 101