IBERSOL | Annual Report 2020

Counters and food safety, complemented by Covid-19 related safety initia- tives. These included protection measures for staff, namely visors, surgical masks, gloves, disinfect- ant, temperature detection, acrylic protection for client contacts and other legal measures that were decreed in the meantime, espe- cially during the full or partial lock- down periods. Measures for safeguarding clients were also implemented, namely safety distance markings on the floor, mandatory disinfectant at the doors, acrylic protections at the counters, mandatory social distancing and other legal meas- ures that were decreed in the meantime, especially during the full or partial lockdown periods. The brand strengthened its digital communications plan, via Face- book and Instagram, having seen its fanbase rise to 341,000 fans on Facebook and 11,430 on Ins- tagram. Further communication continued to take place through digital tools, outdoors and radio. We continue to invest heavily in staff training, to improve the know-how of our local employees. Besides all our restaurant manag- ers being Angolan, 2020 saw the first promotion of an Angolan to the position of coordinator. We continued to participate in the AD HOPE hunger relief initiative, as part of our Social Responsibil- ity initiative, donating money to Caritas Angola, raised by the com- pany and our clients. SPAIN The brand reached the end of 2020 with 2 restaurants. Besides the restaurant near Seville, in the Metromar Shopping Centre, that was opened in 2019, a new, stand- alone restaurant opened in Huér- cal de Alméria, complete with a Counter, Drive-Thru, Self-Order Kiosks, Take-Away and Delivery services, a large dining room and terrace, sporting the new K3 im- 102