IBERSOL | Annual Report 2020

GRI index Standard Number Disclosure Number Performance GRI 412 412-3 Non-existent GRI 412 412-2 Non-existent in 2020 GRI 412 412-1 In 2020 there were no cases of operations that were subject to Human Rights evaluations and/or impact evaluations in this field. GRI 413 413-1 Chapter 9 GRI 413 413-2 Non-existent GRI 414 414-1 Unreported GRI 414 414-2 Non-existent GRI 415 415-1 Non-existent GRI 416 416-1 Chapters 9 and 10 GRI 416 416-2 Portugal: 0,22 complaints per 100.000 transactions /unconfirmed incidents following inquiries; 0 Product Safety non-conformities in lab controls. ISO 22000:2018 Certification - Food Safety Management Systems certificate that guarantees product safety. Spain/EO: 0,07 complaints per 100.000 transactions. 0 Product Safety non- conformities in lab controls. ISO 22000:2005 - Certification - Food Safety Management Systems certificate that guarantees product safety. Angola: 0 complaints: 0 Product Safety non-conformities in lab controls. ISO 22000:2018 Certification - Food Safety Management Systems certificate that guarantees product safety. GRI 417 417-1 100% compliance confirmed by the approval of products GRI 417 417-2 Non-existent GRI 417 417-3 Portugal: 0,29 complaints per 100.000 transactions Spain/EO: 0,81 complaints per 100.000 transactions Angola: Non-existent GRI 418 418-1 Non-existent GRI 419 419-1 Nothing relevant to consider 202