IBERSOL | Annual Report 2020

ANNUAL REPORT 2020 Created in 1958, Pizza Hut cel- ebrated 30 years in Portugal, fol- lowing a successful journey that began in 1990 with the inaugura- tion of the first Pizza Hut restau- rant in Avenida Fontes Preira de Melo, in Lisbon. The arrival of Pizza Hut in Portugal was the first time a major international brand of the modern restaurant persuasion be- gan operating in our country and represented a new form of think- ing the restaurant business, more modern, more welcoming and with higher standards of quality in the operations, product and training. The brand covers the mainland and islands with 97 units in opera- tion and over 1,800 employees. Pizza Hut was not immune to the crisis caused by the pandemic, which still assails the country, and the situation led to the tempo- rary suspension of some services and restaurants. However, the “new normal” was re-established PORTUGAL as soon as possible, through the activation of a strict safety plan called “IN HUT WE TRUST”, with Pizza Hut adopting new actions and routines to ensure the safety of both clients and staff, paying close attention to the evolution of the situation and all the rec- ommendations from the National Health Board. The strengthening of safety meas- ures can be seen in the approval of the SAFETY COVID by ALS in- spection, a rigorous international approval process that ensures maximum safety for employees and clients in the restaurants and throughout the whole operation. Throughout the period, and to be in line with the evolution of the pandemic and market and client expectations, we strengthened our Delivery operation, applying it to new sites such as Évora, Torres Vedras, Covilhã, Castelo Branco and Vila Real and increased avail- 75