IBERSOL | Integrated Management Report 2022

STRATEGIC FRAMEWORK Global management processes and logistics planning The Ibersol Group has organised a supply chain that guarantees the quality of the products it sells, from their origin, through logistics, to the end consumer. It is a single, homogenous body, which is streamlined every day through an active quality policy, certified by the NP EN ISO 9001: Quality Man- agement Systems and NP EN ISO 22000: Food Safety Management Systems standards, which covers the management of the food chain of the Group’s restaurant operations and is the basis of the activities devel- oped in the various markets. The centralisation of the supply chain in Portugal, Spain and Angola enables gains in efficiency and productivity, both in the process and in the relationship with business partners. The concern with not compromising quality for the sake of price is a guideline that does not allow for exceptions. Therefore, through the continuous improvement of resource and asset management processes, the Ibersol Group aims to maintain lasting and consistent relationships with its supplier partners. Excellence in quality and safety Through a culture focused on quality and food safety, Ibersol consoli- dates its position as a major player in the restaurant industry. Its rigorous and demanding approach allows it to maintain a path of excellence, proven by the number of certifications obtained in Portugal, Spain and Angola. These certifications attest to the quality of opera- tions, customer service and food safety and confirm the commitment and dedication of its teams in all activities. In 2022, the Ibersol Group reinforced its process of continuous improvement, following the princi- ples of the standards in which it is certified. 42