IBERSOL • 2023 Integrated Management Report

INTEGRATED MANAGEMENT REPORT 2023 Overall management processes and logistics planning The Ibersol Group has an organised supply chain which ensures the quality of the products it sells, from supply to sale, including logistics, all the way to the final consumer. This is a single, homogeneous body, which works efficiently every day through an active quality and certification policy, including NP EN ISO 9001: Quality Management Systems and the NP EN ISO 22000: Food Safety Management Systems standard certificate, covering the management of the food chain of the Group’s restaurant operations, based on the activities carried out in the various markets in which it operates. The centralisation of the supply chain in Portugal, Spain and Angola, allows for gains in efficiency and productivity both in terms of the processes themselves, and in the relationship with business partners. One of the group’s principles is never to sacrifice quality for the sake of price. As such, through continuous improvements to the processes for managing resources and assets, Ibersol aims to maintain lasting and consistent relations with its suppliers. Excellence in quality and safety Through a culture geared towards quality and food safety, the Ibersol Group is consolidating its position as a major player in the catering industry. Effective cooperation with all suppliers and a solid, organ- ised supply chain is the basis for ensuring the quality and food safety of all the products marketed by the Group, guaranteeing the satisfac- tion of our customers and the protection of our brands. Through an integrated approach, the group has put in place rigorous controls over the entire supply chain, from origin through logistics to the end consumer. All products purchased come from suppliers who have demonstrated their ability to consistently fulfil quality and food safety requirements, while maintaining control of the entire cold chain and traceability. The food safety system is monitored and followed up through a pro- gramme of robust audits, conducted by specialised and independ- ent auditors, to verify compliance with the established procedures. 41