IBERSOL • 2023 Integrated Management Report

STRATEGIC FRAMEWORK These audits are conducted regularly in all areas of the Ibersol Group, including suppliers, Central Kitchen, Distribution and Logistics Cen- tres, as well as in all restaurants. This rigorous and demanding approach keeps the Ibersol Group on a path of excellence, proven by the number of certifications obtained in Portugal, Spain and Angola. These certifications attest to the qual- ity of operations, customer service and food safety, and confirm the commitment and dedication of the teams in all activities. In 2023, the Ibersol Group reinforced its continuous improvement pro- cess, following the principles of the standards to which it is certified. Highlights: - The certification of IBERGOURMET – PRODUTOS ALIMENTARES, S.A. (UCP Modivas), the group’s Central Production Unit, according to the very demanding GFSI – FSSC 22000: Food Safety System Certification norm in food safety requirements; - Renovation of certification according to the following norms: NP EN ISO 9001:2015 – Quality Management System; NP EN ISO 14001:2015 – Environmental Management System; NP EN ISO 45001:2018 – Work Health and Safety Management System 3 NP EN ISO 22000:2018 – Food Safety Management System. As food quality and safety is one of the Ibersol Group’s strategic pil- lars and an integral part of its culture, we celebrated World Food Safety Day on 7 June with actions involving both our shop teams and the different central departments to raise awareness of the impor- tance of the hand-washing process. In addition, the Ibersol Group provides nutritional and allergen infor- mation on the products it sells, as well as advice on healthy lifestyles through the “Viva Bem” programme. Promoting the sharing of our knowledge and experiences is part of our Social Responsibility commitment. In 2023, the Ibersol Group took part in the “Education and Training Development for the Treat- ment of Food Allergies in The Horeca Sector” project, in partnership 42