IBERSOL • 2023 Integrated Management Report

The following table briefly details the type of approach and frequency of involvement implemented with each group of stakeholders, as well as the concrete forms of interaction used. This reflection is quite useful, since it allows the Group to identify situations in which the interdependence can be reassessed in terms of its balance and its magnitude, and also in terms of its concrete involvement strategies, in order to extract maximum value. INTEGRATED MANAGEMENT REPORT 2023 Groups of Stakeholders Approach Frequency Concrete forms of interaction Markets Shareholders and investors Consultive Regular Meetings to present results Monthly and annual reports Industry/professional associations Cooperative Regular Dissemination/information gathering meetings Participation in events and project meetings Participation in governing bodies Value chain Suppliers Cooperative Permanent Specifications and contracts negotiation Product and process audits / reviews Project meetings Clients Monitoring Regular Focus groups Interviews and opinion surveys Commercial communication (brochures, website, social media, loyalty programmes, etc.) Employees Cooperative Permanent Internal newsletters Monthly indicator studies and reports Periodic surveys Team meetings Business partners Franchisors and Concessions Innovation Permanent Specifications and contracts Participation in collaborative events Goal/outcome meetings Product launch projects Operational audits Support partners Innovation Regular Franchisees Cooperative Permanent Institutional context State and regulators Consultive Occasional Meetings and clarification communications Auditing/certifying bodies Cooperative Regular Audits and audit reports Preparatory, feedback and follow-up meetings Science and technology system Consultive Occasional Interviews and briefings Curricular internships and research projects Social environment Local communities Monitoring Regular Communication on social networks Conducting market research Media & opinion makers Cooperative Regular Working meetings Postings on social networks NGOs & NPOs Monitoring Occasional Contribution to campaigns Monitoring of causes and activities 51