IBERSOL Sustainability Report 2017

SUSTAINABILITY REPORT 2017 Food Quality and Safety Paying close attention to consumer trends and the desires and expectations of our customers, every year we endeavour to enhance and improve resourc- es and tools and position ourselves to increase the trust that those who visit place in us. Our mission is to ensure the utmost satisfaction of our stakeholders, both when it comes to quality and food safety, in all markets in which we operate. The Ibersol Group takes an integrated approach to fulfil this principle with the quality and food safety management systems it has implemented throughout the chain. As a result of our continued efforts, in 2017, certification under NP EN ISO 22000:2005: Food Safety Management Systems, as part of food chain man- agement of the Ibersol Group’s restaurant operations, was renewed, as was the ISO 22000:2005 certification of the Angolan operation (which covers KFC and Pizza Hut’s entire logistics and operations chain, and its logistics op- erator based at the Viana’s Industrial Hub). Certification of the Group’s Integrated Management System was renewed once again, under: • NP EN ISO 9001:2015: Quality Management System, • NP EN ISO 14001:2015: Environmental Management Systems, and • NP 4397:2008/OHSAS 18001:2007: Occupational Health and Safety Man- agement Systems, as part of the Ibersol Group’s food service operations and food service provision at VOG-Tecmaia. 101