IBERSOL Sustainability Report 2017

SUSTAINABILITY REPORT 2017 Standard Number Disclosure Number Performance GRI 102 102-18 Chapter 2 (2.5); 2017 Annual Report and Consolidated Financial Statements; www. ibersol.pt GRI 102 102-19 Chapter 2 (2.5); 2017 Annual Report and Consolidated Financial Statements; www. ibersol.pt GRI 102 102-20 Chapter 2 (2.5); 2017 Annual Report and Consolidated Financial Statements; www. ibersol.pt GRI 102 102-21 Customer feedback surveys (GES and feedback cards); Brand positioning and image studies; Shareholders’ General Meetings; ‘Have a Say’ organisational climate survey; Employee Consultation regarding Occupational Health and Safety GRI 102 102-22 2017 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-23 2017 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-24 2017 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-25 2017 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-26 2017 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-27 2017 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-28 2017 Annual Report and Consolidated Financial Statements GRI 102 102-29 Chapters 2, 4 and 5; 2017 Annual Report and Consolidated Financial Statements; Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN ISO 9001: Quality Management System certification GRI 102 102-30 Chapters 2, 4 and 5; 2017 Annual Report and Consolidated Financial Statements; Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN ISO 9001: Quality Management System certification GRI 102 102-31 Chapters 2, 4 and 5; 2017 Annual Report and Consolidated Financial Statements; Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN ISO 9001: Quality Management System certification GRI 102 102-32 It is incumbent upon the Board of Directors to define and oversee the implementation of the sustainability policy, as well as to validate the Sustainability Report, prior to approval by the Shareholders’ General Meeting GRI 102 102-33 Chapters 2, 4 and 5; 2017 Annual Report and Consolidated Financial Statements; Integrated Management System (Review by Management) GRI 102 102-34 Chapters 2, 4 and 5; 2017 Annual Report and Consolidated Financial Statements; Integrated Management System (Review by Management) 107