IBERSOL Sustainability Report 2017

GRI Index Standard Number Disclosure Number Performance GRI 412 412-3 Non-existent GRI 412 412-2 Chapter 5 (5.2) GRI 412 412-1 Not reported GRI 413 413-1 Chapter 5 GRI 413 413-2 Non-existent GRI 414 414-1 Not reported GRI 414 414-2 Non-existent GRI 415 415-1 Non-existent GRI 416 416-1 Chapters 5 and 6 GRI 416 416-2 Portugal: 0.11 complaints per 100,000 transactions /unconfirmed incident following enquiry; 0 non-conformities Laboratory-tested Product Safety (verification plan includes more than 900 randomly collected samples); ISO 22000:2005 - Food Safety Management Systems certification to ensure product safety Spain: Implementation of Quality Management System ongoing Angola: 0.12 complaints per 100,000 transactions /unconfirmed incident following enquiry; 0 non-conformities Laboratory-tested Product Safety conducted particularly on hazardous products (vegetables); ISO 22000:2005 - Food Safety Management Systems certification to ensure product safety GRI 417 417-1 Portugal: 100% compliance confirmed by the approval of products GRI 417 417-2 Non-existent GRI 417 417-3 Portugal: 0.71 complaints per 100,000 transactions Spain: Implementation of Quality Management System ongoing Angola: non-existent GRI 418 418-1 Non-existent GRI 419 419-1 Non-existent 112