IBERSOL Sustainability Report 2017

PRODUCT LIABILITY PRODUCT LIABILITY BETTER AND MORE, EVERY DAY We strive to reliably serve the thousands of customers who visit us every day by delivering a unique experience without room for error. The relationship each brand, each unit has with each customer individually is, thus, an impor- tant aspect that has a huge impact on the success of the entire organisation. We are, therefore, 100% customer-centric, focused on ensuring customer satisfaction, addressing their needs, and on shifts in consumer behaviour, de- sires and expectations related to the products and services we offer. This ap- proach allows us to better identify trends to be followed, anticipate concepts and innovate offerings to boost the trust customers place in us. 2017 brought the Ibersol Group new indicators that confirmed that custom- er-oriented continuous improvement is the right strategy. Proof lies in the several certifications of our Management Systems in Food Safety, Quali- ty, Environment, and Occupational Health and Safety, which is a rewarding achievement. 96