IBERSOL Sustainability Report 2018

SUSTAINABILITY REPORT 2018 Standard Number Disclosure Number Performance GRI 102 102-18 Chapter 2 (2.5); 2018 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-19 Chapter 2 (2.5); 2018 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-20 Chapter 2 (2.5); 2018 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-21 Customer surveys (GES and opinion cards); Study of the brands’ image and positioning; Shareholders’ General Meetings; Organisational climate survey “Have a Say”, Employee Consultation on Health and Safety at Work GRI 102 102-22 2018 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-23 2018 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-24 2018 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-25 2018 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-26 2018 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-27 2018 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-28 2018 Annual Report and Consolidated Financial Statements GRI 102 102-29 Chapters 2, 4 and 5; 2018 Annual Report and Consolidated financial Statement, Integrated Management System, NE EN 14001: Environmental Management System certification; NP EN 9001: Quality Management System certification GRI 102 102-30 Chapters 2, 4 and 5; 2018 Annual Report and Consolidated Financial Statements, Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN 9001: Quality Management System certification GRI 102 102-31 Chapters 2, 4 and 5; 2018 Annual Report and Consolidated financial Statement, Integrated Management System; NP EN 14001: Environmental Management System; NP EN 9001: Quality Management System certification GRI 102 102-32 The Board of Directors is responsible for the sustainability policy and its implementation, as well as for validating the Sustainability Report, prior to being approved at the Shareholders’ General Meeting GRI 102 102-33 Chapters 2, 4 and 5; 2018 Annual Report and Consolidated Financial Statements; Integrated Management System (Reviewed by the Management) GRI 102 102-34 Chapters 2, 4 and 5; 2018 Annual Report and Consolidated Financial Statements; Integrated Management System (Reviewed by the Management) 105