IBERSOL Sustainability Report 2018

SUSTAINABILITY REPORT 2018 190 30 100% + 1,000 mystery customer audits units certified in accordance with ISO 22000: 2005 concepts represented in the NP EN ISO220000 certification: 2005 external food hygiene and safety audits Guest Experience Survey (GES) + 3,600 + 2,500 internal food hygiene and safety audits laboratory controls 3.29 complaints per 100,000 transactions + 22,000 Views of the Viva Bem blog Environmental Indicators (Portugal) 100% selective separation of waste material and cooking oils 514 tonnes of oil for biodiesel 13,319 tonnes of CO 2 prevented Product Liability Indicators (Portugal) 143,773 80 average monthly complaints 35