IBERSOL Sustainability Report 2018

PRODUCT LIABILITY PRODUCT LIABILITY Ibersol is a multi-brand group aspiring to provide unique restaurant experiences to all its customers. The relationship of trust is a key as- pect, which ultimately has a huge influence on the entire organisation. The group remains customer-centric, focused on ensuring customer satisfaction, addressing their needs and answering their queries, and on shifts in consumer behaviour, desires and expectations related to the products and services offered to them. This stance enables us to more clearly identify the trends to follow, to anticipate concepts and innovate the offer, helping us to be better aligned with the cus- tomer’s needs and to strengthen the company’s competitive position. In 2018, the Ibersol group had new indicators showing that the cus- tomer-based continuous improvement is the right strategy. Proof of this lies in the several certifications of our Management Systems in Food Safety, Quality, Environment, and Occupational Health and Safety, which is a rewarding achievement. We establish a connection with each customer through our restaurants 94