IBERSOL Sustainability Report 2018

SUSTAINABILITY REPORT 2018 FOOD QUALITY AND SAFETY Paying close attention to consumer trends and customers’ desires and expectations, every year resources and tools are enhanced and improved, so that the Ibersol group is positioned to increase the trust of those who visit its restaurants. It is Ibersol’s mission to ensure the utmost satisfaction of its stake- holders when it comes to food quality and safety, in all markets. The Ibersol Group takes an integrated approach to fulfil this prin- ciple with the quality and food safety management systems it has implemented throughout the value chain. The work on consolidating and improving the implemented man- agement systems continued in Portugal and in Angola: The cer- tification according to NP EN ISO 22000:2005: Food Safety Management Systems, as part of food chain management of the Ibersol Group’s restaurant operations, was renewed, as was the ISO 22000:2005 certification of the Angolan operation (which covers KFC and Pizza Hut’s entire logistics and operations chain, and its logistics operator based at the Viana’s Industrial Hub). In line with these principles, in 2018, the Group certified its opera- tion in Spain according to the standard ISO 9001:2018 - Quality Management Systems and the standard ISO 22000:2005: Food Safety Management System as part of the Supply Chain Manage- ment of the Eat Out restaurant operations and the restaurant ser- vices in the Pans & Company Sabadell and Ribs Maquinista units. 99