IBERSOL | 2019 Sustainability Report

SUSTAINABILITY REPORT 2019 Standard Number Disclosure Number Performance GRI 102 102-18 Chapter 2 (2.5); 2019 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-19 Chapter 2 (2.5); 2019 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-20 Chapter 2 (2.5); 2019 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-21 Customer surveys (GES and opinion cards); Study of the brands’ image and positioning; Shareholders’ General Meetings; Organisational climate survey “Have a Say”, Employee Consultation on Occupational Health and Safety GRI 102 102-22 2019 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-23 2019 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-24 2019 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-25 2019 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-26 2019 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-27 2019 Annual Report and Consolidated Financial Statements; www.ibersol.pt GRI 102 102-28 2019 Annual Report and Consolidated Financial Statements GRI 102 102-29 Chapters 2, 4 and 5; 2019 Annual Report and Consolidated Financial Statements; Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN ISO 9001: Quality Management System certification GRI 102 102-30 Chapters 2, 4 and 5; 2019 Annual Report and Consolidated Financial Statements; Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN ISO 9001: Quality Management System certification GRI 102 102-31 Chapters 2, 4 and 5; 2019 Annual Report and Consolidated Financial Statements; Integrated Management System; NP EN 14001: Environmental Management System certification; NP EN ISO 9001: Quality Management System certification GRI 102 102-32 The Board of Directors is responsible for the sustainability policy and its implementation, as well as for validating the Sustainability Report, prior to being approved at the Shareholders’ General Meeting GRI 102 102-33 Chapters 2, 4 and 5; 2019 Annual Report and Consolidated Financial Statements; Integrated Management System (Reviewed by Management) GRI 102 102-34 Chapters 2, 4 and 5; 2019 Annual Report and Consolidated Financial Statements; Integrated Management System (Reviewed by Management) 101