IBERSOL | 2019 Sustainability Report

GRI index Standard Number Disclosure Number Performance GRI 412 412-3 Non-existent GRI 412 412-2 Non-existent in 2019 GRI 412 412-1 In 2019, no operation was recorded that underwent Human Rights re- assessments and/or impact assessments on this aspect. GRI 413 413-1 Chapter 5 GRI 413 413-2 Non-existent GRI 414 414-1 Not reported GRI 414 414-2 Non-existent GRI 415 415-1 Non-existent GRI 416 416-1 Chapters 5 and 6 GRI 416 416-2 Portugal: 0.08 complaints in 100,000 transactions. No confirmed incidents following the enquiry process; Food Safety Management System and Quality Management System certified. Spain/EO: 0.14 complaints in 100,000 transactions Food Safety Management System and Quality Management System certified. Angola: 0 complaints/ 0 Product Safety non-conformities in laboratory control, especially on higher-risk products (vegetables); Food Safety Management System certified. GRI 417 417-1 100% compliance confirmed by the approval of products GRI 417 417-2 Non-existent GRI 417 417-3 Portugal: 0,69 complaint in 100,000 transactions; Spain/EO:0,68 complaints in 100,000 transactions ; Food Safety Management System and Quality Management System certified for both markets. Angola: 0 complaints Food Safety Management System certified GRI 418 418-1 Irrelevant to consider GRI 419 419-1 Irrelevant to consider 106