IBERSOL | 2019 Sustainability Report

SUSTAINABILITY REPORT 2019 178 Mystery Customer Audits 31 Units Certified in accordance with ISO 22000: 2005 100% Concepts Represented in the NP EN ISO220000 Certification: 2005 + 1200 External Food Hygiene and Safety audits + 2000 Laboratory Controls 3.51 Complaints per 100,000 transactions Environmental Indicators (Portugal) 100% selective separation of waste material and cooking oils 600 tonnes of oil for biodiesel 9,460 tonnes of CO 2 avoided Product Liability Indicators (Portugal) “Guest Experience Survey” (GES) 202.042 99.8 Average monthly complaints 35