IBERSOL | 2019 Sustainability Report

MESSAGE FROM THE BOARD OF DIRECTORS More recently, and given its multinational profile and that it is a major employer in sev- eral countries and on different continents, the Ibersol Group began identifying themes in the 2030 Agenda from a corporate sustainability perspective, namely the 17 Sus- tainable Development Goals (SDGs). The challenge is clearly to develop sustainability practices which, within the Ibersol Group’s business ecosystem, make an increasingly greater contribution to a more sustainable world, seeking to identify all possible over- lapping issues with the 2030 Agenda and to work on specific pillars of action that make sense for stakeholders. To this end, the Ibersol Group constantly addresses sustainability in its environmental, social and economic programmes in the markets in which we operate – Portugal, Spain and Angola, seeking to always do better and more. Immediately after acquiring the Eat Out Group in Spain, the Ibersol Group started hav- ing greater social responsibility for the significant increase in the number of employees. Indeed, month after month we actively contributed to job creation in Portugal and Spain, and in Angola, amidst an economic environment with constraints, we focused our efforts on maintaining existing operations, thereby preserving jobs, which is par- ticularly important in a fragile economy. In terms of environmental sustainability, we continue to actively reduce the Ibersol Group’s ecological footprint, constantly identifying areas for improvement with a view to optimising and enhancing the value of the resources we use for our business. In this regard, we are mindful of Community guidelines and the transposition thereof into the markets in which we operate, in particular reducing plastic in all food and beverage processes, in our restaurants and in our take away and delivery services. On the other hand, it is our effective management that has us continuously focused on the rational use of energy and water, replacing equipment so as to use renewable and/ or clean energy sources and continuously reducing CO2 emissions. In short, today we are a large modern Portuguese food service group present in several countries and on two continents that has a direct impact on the lives of thousands of employees, a plethora of suppliers and partners, and is highly recognised in society, serving millions of meals every month. This means we have greater environmental, so- cial and economic responsibility, which we take very seriously in all our management processes. For all these reasons and what is described in this report, we are very pleased with eve- ryone’s effective commitment, throughout the various levels of the organisation, which we interpret as a reflection of the soundness of our values and what we believe to be a shared commitment: full and dynamic sustainability throughout society. 8