IBERSOL | 2019 Sustainability Report

SUSTAINABILITY REPORT 2019 FOOD QUALITY AND SAFETY Food quality and safety are core values in modern food service. Fully and comprehensively following these values goes a long way to en- suring sustainability. To this end, the Group monitors consumer trends and the expecta- tions of customers so as to enhance and improve resources and tools, thereby strengthening the trust placed in us by those who visit our restaurants. It is the Ibersol Group’s sustainability policy to ensure the utmost and timely satisfaction of its stakeholders when it comes to food quality and safety, in all markets. The Group takes an integrated approach to fulfil this principle with the quality and food safety management systems it has implemented throughout the value chain. Investment in new decision-making tools - My HACCP In 2019, the My HACCP project was launched within the various Group brands. Designed to improve food safety management tools already in use, this user-friendly and interactive app gives teams a real-time view of what is happening so they can focus on taking action to ad- dress critical/urgent issues. This project puts an emphasis on investment in the continuous im- provement of the food safety management system and culture im- plemented in all Ibersol Group stores. 95