In 2012 efforts continued to integrate this business’s
management in Group philosophy and principles, main-
ly operating under the Sugestões & Opções banner.
Overall turnover stood at 1.8 million euros and the
business was able to post improvements in quality and
sustain the operations’ profitability level by focusing on
training employees in attendance, quality and control of
operations.
All units in the business aremarked by characteristics that
make them very different from each other, not only due
The Group currently operates the following concession spaces:
Serralves Museum, Casa da Música, Crystal Palace, Almeida Garrett
Library, VOG Tecmaia, Exponor and Campanhã CP Station.
to the respective public but also the needs they aim to
meet. It is therefore vital to identify the target-public and
what they seek at every consumption moment, in order
to create a balanced offer that meets their expectations
and goes beyond them. To achieve this aim a properly
trained team is necessary; for this reason the Group has
given priority to investing in human resource training.
At the end of the year the Blu Coffee Shop at Campanhã
and VOG maintained ISO 22000 quality standard certi-
fication.
Portugal
CONCESSIONS
ANNUAL REPORT AND CONSOLIDATED ACCOUNTS 2012
63
