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ANNUAL REPORT AND CONSOLIDATED ACCOUNTS 2013
Operating under the Delta brand, the coffee kiosks
have, over time, strengthened their positioning and re-
nown as coffee specialists in the areas where they are
implanted,
The year ended with 10 units, representing 18 points
of contact with customers. No new units were opened,
and attention was focused on maintaining the current
stands and renovating the image of the stands that had
suffered the most wear and tear.
In this regard, efforts this year were very focused on
consolidating the business by investing in customer ser-
vice training for the operating team which, at the end of
the year, totalled close to 90 employees. This team was
certified in areas such as food safety, customer service,
and other areas needed to properly carry out required
tasks.
In recent years we have seen a recovery from the down-
turn brought about by the prohibition of smoking in
closed areas, as more customers have been attracted
to this format by the diversification of the product line,
increased options for customers, and small menus that
successfully complement the overall offering.
COFFEE STANDS
OTHER BUSINESSES
