73
ANNUAL REPORT AND CONSOLIDATED ACCOUNTS 2013
At present the Ibersol Group is exploring the following
concession spaces: Museu de Serralves, Casa da Músi-
ca, Biblioteca Almeida Garrett, VOG Tecmaia, Exponor
and Estação CP de Campanhã.
The focus on training employees in service, quality and
control of operations were the main lines of action that
drove the concessions business.
All the units that comprise this business have unique
characteristics, not just in terms of the public they serve,
but also as regards the needs they must meet. Hence
CONCESSIONS
PORTUGAL
the importance of identifying the target audience and
what they look for at each moment of consumption. Fol-
lowing this identification it is necessary to present an
offer that meets and always tries to surpass consumer
expectations. Consequently, it is critical to have an ade-
quately trained team, and that is why the Group priori-
tises investment in training its human resources.
At the end of the year, the Blú Coffee Shop outlets in
Campanhã and VOG renewed their ISO 22000 certifi-
cation.
MUSEU DE
SERRALVES
,
CASA DA MÚSICA, PALÁCIO DE
CRISTAL
, BIBLIOTECA ALMEIDA
GARRETT,
VOG
