SUSTAINABILITY REPORT 2016
33
43.213
13.929
training hours in Food Safety
(Portugal)
training hours in Occupational
Safety and Health (Portugal)
7.456
438.098
62
employees
in training
total
training hours
average training hours
per employee
11.821
Kg of donated food products
(Portugal)
Product Liability Indicators
758
30
100%
+ 1.000
1.119
Mystery Customer
audits
Restaurant units certified by
NP EN ISO 22000: 2005
of concepts represented in
certification NP EN ISO 22000: 2005
external food hygiene
and safety audits
Customer Cards
analyzed
+ 3.600
+ 2.000
+ 3.000
internal food hygiene
and safety audits
laboratory
product controls
raw materials and
products with nutritional
information
2,46
Customer complaints per
100,000 transactions
Figures for Portugal:
+ 130.000
views of the
Viva Bem
blog
