Annual Report and Consolidated Account
014
85
The Group operates the following units under con-
cession contract: Serralves Museum, Casa da Música,
Almeida Garrett Library, VOG Tecmaia, Exponor and
Campanhã Railway Station.
The team counted 41 employees at the end of the fi-
nancial year. In 2014 we particularly emphasized team
training in attendance, quality and control of opera-
tions. Parallel to this, we introduced more competitive
menus that enabled gains in new market fringes in
segments where we operate, thereby enhancing the
value proposal.
Because all the units comprising this business have
very different features, not just owing to their respective
public but also to the needs they aim to fulfil, it is vital
to identify the user public and what they are seeking at
every consumption moment. Following that identifica-
tion, a suitable offering tomeet those expectationsmust
be conceived, aiming to satisfy themwhenever possible.
For that reason, a skilled and properly trained team is
necessary and has been a priority.
At the end of the year, the Blue Café (Campanhã) and
VOG units remained certified per the ISO 22000 quality
standard. Additionally, and in a pioneering manner in
the Group, the VOG unit was able to obtain certifica-
tions per the ISO 9001, ISO 14001 and OHSAS 18001
standards.
Concessions
Portugal
