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GRI INDEX
GRI 3 – Product Responsibility Performance Indicators
Aspect
Core
Complementary Description
Ibersol Performance
Customer
health and
safety
PR1
Indicate product and service life cycles
in which health and safety impacts
are assessed for improvement, and
percentage of significant products and
services categories subject to such
procedures.
Chapter 6. – Product Responsibility
PR2
Total number of incidents of
noncompliance with regulations and
voluntary codes concerning health
and safety impacts of products and
services during their life cycle, by type of
outcomes.
Chapter 6. – Product Responsibility
Product
and service
labelling
PR3
Type of product and service information
required by regulations, and percentage
of significant products and services
subject to such requisites.
All our products and services are
duly identified for customers, using
appropriate means according
to the kind of restaurant service
(menu board, leaflets, table menu,
website, among others).
PR4
Indicate total number of incidents
resulting from noncompliance with
regulations and voluntary codes
concerning product and service
information and labelling, by type of
outcomes.
During the period under analysis
no incidents or noncompliance
were registered concerning
services and product labelling.
PR5
Practices related to customer satisfaction,
including results of surveys measuring
customer satisfaction.
Chapter 6. – Product Responsibility
Marketing
communi-
-cations
PR6
Programs for adherence to laws,
standards, and voluntary codes related
to marketing communications, including
advertising, promotion, and sponsorship.
Non-existent.
PR7
Indicate total number of incidents of
noncompliance with regulations and
voluntary codes concerning marketing
communications, including advertising,
promotion, and sponsorship by type of
outcomes.
Non-existent.
Customer
privacy
PR8
Total number of complaints registered
regarding breaches of customer privacy.
Non-existent.
Compliance
PR9
Amount of (significant) fines for
noncompliance with laws and regulations
regarding the supply and use of products
and services.
Non-existent.
