Relatório de Gestão
6
revalidation of the certification NP EN ISO 22000:2005
(Food Safety Management Systems) regarding the food
chain of the foodservice operations. These certifications
are an important landmark in the history of the Group,
and reinforce its commitment towards the product li-
ability, the decrease of its ecological footprint, as well
as a constant concern regarding the wellbeing of its
employees.
Indeed, Occupational Safety and Health has been a
growing priority of the Units and the Ibersol Group,
and in 2014, it has been reinforced with the initiative
‘Venha Acompanhar Uma Auditoria de Segurança Con-
nosco’ (Come With Us and Follow a Safety Audit), and
the launch of the 2nd edition of the contest ‘Apanha a
Tarefa Segura’ (Catch the Safe Task), in the context of
the celebration of theNational Occupational Prevention
and Safety Day. Both initiatives were held in order to
strengthen the efforts taken to prevent hazards and con-
tinuously improve the employees’ health andwellbeing.
Also in the Social Performance area, the implementation
of new training methods comes in line with the grow-
ing concern in tracking not only the new profiles and
behaviours of its Customers, but also from the Teams,
in order to answer to the expectations and needs of
the employees. The Pizza Hut and KFC businesses re-
vealed an improvement in their processes and results,
and consolidated the emphasis on the valorisation of
their Human Resources, through the implementation
of new training programs based on a newmethod that
comprehends three pillars – training using an eLearn-
ing platform, Coaching and On the Job Training, which
reinforces the learning consistency and confers a bigger
objectivity and interactivity to the training.
Lastly, the service quality assessment program was
emphasised in 2014. This programaims to get feedback
from the customers in order to guarantee the maxi-
mum satisfaction in their visiting experience. In this
area, Burger King and Miit were pioneers, with their
programs Guest Trac andMiiTExperiência, respectively.
Similar strategies are currently being developed, and are
considered crucial for a continuous and rapid response
of the Businesses to the needs of their customers, in an
endless effort of improvement, and also towards the
sustainability of the relationship with the Customer,
which is the reason of the existence of the Ibersol Group.
