Profile
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• Maintenance and Monitoring of Measurement Device Systems;
• Food Crisis Management System, which enables existing food
warning systems to be constantlymonitored and immediate action
to be taken if necessary;
• Continual Improvement System, supported among other instru-
ments by: External Audit Programs in all Group units; Microbio-
logical end product sample analysis program performed by an
accredited external body; Complaints Handling System; Mystery
Customer Program; and Internal Audit Program regarding Food
Safety indicators;
• Viva Bem (Live Well) Program, whereby the Group informs con-
sumers about its food safety system and healthy eating habits,
ensuring that they receive the necessary information in a transpa-
rent manner so they canmake themost suitable lifestyle choices.
Occupational Safety and Health
The Occupational Safety and Health – an area coordinated by the
Human Resources Department – provides an efficient framing to
prevent orminimize accidents and health problems, in a sector where
the fall of people, the distribution and manual moving of materials
are themain causes of accidents. Together with the implementation
