SUSTAINABILITY REPORT 2016
GRI 3 – Product Liability Performance
Indicators
Aspect
Core
Complementary Description
Ibersol Performance
Customer
Health and
Privacy
PR1
Indicate product and service life cycles
in which health and safety impacts are
assessed for improvement, and percentage
of significant products and services
categories subject to such procedures.
Chapter 6. – Product Liability
PR2
Total number of incidents of
noncompliance with regulations and
voluntary codes concerning health
and safety impacts of products and
services during their life cycle, by type of
outcomes.
Chapter 6. – Product Liability
Product
and Service
Labelling
PR3
Type of product and service information
required by regulations, and percentage of
significant products and services subject
to such requisites.
All our products and services are
duly identified for Customers, using
appropriate means according to the
kind of restaurant service (menu board,
leaflets, table menu, website, among
others).
PR4
Indicate total number of incidents
resulting from noncompliance with
regulations and voluntary codes
concerning product and service
information and labelling, by type of
outcomes.
During the period under analysis no
incidents or non-compliances were
registered concerning services and
product labelling.
PR5
Procedures related to Customer
satisfaction, including results of surveys
measuring Customer satisfaction.
Chapter 6. – Product Liability
Marketing
Communications
PR6
Programs for adherence to laws,
standards, and voluntary codes related
to marketing communications, including
advertising, promotion, and sponsorship.
Non-existent..
PR7
Indicate total number of incidents of
noncompliance with regulations and
voluntary codes concerning marketing
communications, including advertising,
promotion, and sponsorship by type of
outcomes.
Non-existent..
Customer
Privacy
PR8
Total number of complaints registered
regarding breaches of Customer privacy.
Non-existent..
Compliance
PR9
Amount of (significant) fines for
noncompliance with laws and regulations
regarding the supply and use of products
and services.
Non-existent..
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