Ibersol Group
The ongoing work of reviewing the training methodologies at the Pizza
Hut and KFC businesses, which led to all the teams being recertified, is an
example of that culture for valuing our people, as is the “Learning Zone”
platform, which now has new training content.
The Group monitors the development of its People and Teams, addressing
their expectations and the expansion needs.
An added-value social network for the consumer
At the Ibersol Group, there is a network of emotional relations and trust,
which is established between the employees and Customers at every wor-
king moment. This network is an integral part of the Group’s DNA. To that
end, the Group continuously invests in its teams’ skills, especially those
of the Unit Managers and Shift Managers and in their accountability for
interactions with the Customers. These are the Managers who make it
possible to more quickly identify any changes in the consumption profile,
“reading” the changing expectations and realities and transmitting them,
so that they are incorporated into new value propositions, in order to con-
tinually create the right conditions for the Ibersol team to bring about that
added-value relationship with the Customer - connecting, communicating in
a pertinent manner, attentively and with dedication.
Overall management processes and logistics planning
The Ibersol Group has organised a supply chain which ensures the quality
of the products it sells, from supply to sale, and including logistics.
It is a single, homogeneous body, which works efficiently every day through
an active quality and certification policy. Of particular note is the certifi-
cation according to NP EN ISO 22000: Food Safety Management Systems,
covering the management of the food chain of the Group’s restaurant ope-
rations, which is based on the activities carried out in Portugal and Angola.
The centralisation of the supply chain supporting the operation in Portugal
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