ANNUAL REPORT 2016
and Spain was extended to the operation in Angola, enabling gains in effi-
ciency and productivity, both in the process itself and in the relations with
business partners.
The concern for not compromising quality for the sake of price is a directi-
ve that does not contemplate exceptions. As such, through the continuous
improvement to the processes for managing resources and assets, Ibersol
aims to maintain lasting and consistent relations with its suppliers.
Excellence in quality and safety
Through an active quality and certification policy, the Ibersol Group rein-
forces its positioning as a major restaurant player. Its discipline and tho-
roughness enable it to continue carving a path of excellence, having rea-
ched a record number of certifications for the quality of its operations,
customer service and food safety, both in Portugal and Angola.
As far as the Ibersol Group is concerned, the certifications confirm and
award the engagement and dedication of its teams in everything they do.
With regard to certification, the Ibersol Group received renewed certifica-
tions according to the following standards:
- NP EN ISO 22000: Food Safety Management Systems in Portugal, wi-
thin the scope of Management of the Food Chain of the Ibersol Group’s
Restaurant Operations; Restaurant/catering Services in the restaurants:
Management of the food chain of the Ibersol Group’s restaurant opera-
tions. Provision of restaurant/catering services in the restaurants: Cate-
ring Estádio do Dragão, Spoon Terminal 1 Lisbon Airport, Clocks Termi-
nal 1 Lisbon Airport, Multibrand Terminal 1 Lisbon Airport (Pizza Hut,
KFC, Cockpit Drinks & Tapas Terminal 1), Burger King Alameda Shopping
Kiosks Café Alameda Shopping; KFC Alameda Shopping; Pizza Hut Alame-
da Shopping; Pans & Company Alameda Shopping; Pasta Caffé Alameda
Shopping; Burger King Colombo; Pizza Hut Colombo; Pans & Company
Colombo; KFC Colombo; Burger King NorteShopping; KFC NorteShopping;
Pasta Caffé NorteShopping; Pizza Hut NorteShopping; Pizza Hut Foz; Piz-
39
