4.289
302.188
12.397
6.606
53%
81
EMPLOYEES IN TRAINING
TOTAL TRAINING HOURS
HOURS OF HEALTH AND SAFETY
TRAINING
HOURS OF CUSTOMER SERVICE TRAINING
WOMEN
AVERAGE TRAINING HOURS PER EMPLOYEE
FIGURES FOR PORTUGAL
+ 7.000 KG
OF DONATED FOOD PRODUCTS
+ 4.000
34
100%
+ 1.000
+ 18.000
MYSTERY CUSTOMER AUDITS
RESTAURANT UNITS CERTIFIED BY NP EN ISO
22000: 2005
OF CONCEPTS REPRESENTED IN CERTIFI-
CATION NP EN ISO 22000: 2005
EXTERNAL FOOD HYGIENE AND
SAFETY AUDITS
CUSTOMER CARDS ANALYZED
+ 3.600
+ 2.000
+ 3.000
INTERNAL FOOD HYGIENE AND
SAFETY AUDITS
LABORATORY PRODUCT
CONTROLS
RAW MATERIALS AND PRODUCTS WITH
NUTRITIONAL INFORMATION
2,05
CUSTOMER COMPLAINTS PER 100,000
TRANSACTIONS
FIGURES FOR PORTUGAL
+ 37.000
+ 260.000
REGISTRATIONS ON THE VIVA BEM WEBSITE
VIEWS OF THE VIVA BEM WEBSITE
FIGURES FOR SITE VIVA BEM
PRODUCT RESPONSIBILITY INDICATORS
SUSTAINABILITY REPORT 2012
19
