GRI 3 – Product Responsibility Performance Indicators
Aspect
Core
Complementary Description
Ibersol Performance
Customer health
and safety
PR1
Indicate product and service life cycles
in which health and safety impacts are
assessed for improvement, and percentage
of significant products and services
categories subject to such procedures.
Chapter 6 - Product Responsibility
PR2
Total number of incidents of
noncompliance with regulations and
voluntary codes concerning health and
safety impacts of products and services
during their life cycle, by type of outcomes.
Chapter 6 - Product Responsibility
Product and
service labelling
PR3
Type of product and service information
required by regulations, and percentage of
significant products and services subject to
such requisites.
All our products and services are
duly identified for customers, using
appropriate means according to the
kind of restaurant service (menu
board, leaflets, table menu, website,
among others).
PR4
Indicate total number of incidents resulting
from noncompliance with regulations and
voluntary codes concerning product and
service information and labelling, by type
of outcomes.
During the period under analysis no
incidents or noncompliance were
registered concerning services and
product labelling.
PR5
Practices related to customer satisfaction,
including results of surveys measuring
customer satisfaction.
Chapter 6 - Product Responsibility
Marketing
communications
PR6
Programs for adherence to laws,
standards, and voluntary codes related
to marketing communications, including
advertising, promotion, and sponsorship.
Non-existent.
PR7
Indicate total number of incidents of
noncompliance with regulations and
voluntary codes concerning marketing
communications, including advertising,
promotion, and sponsorship by type of
outcomes.
Non-existent.
Customer
privacy
PR8
Total number of complaints registered
regarding breaches of customer privacy.
Non-existent.
Conformity
PR9
Amount of (significant) fines for
noncompliance with laws and regulations
regarding the supply and use of products
and services.
Non-existent.
GRI INDEX
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