20
Enhancing Teams’ Value and New Training
Methodologies
The year 2014was definitivelymarked by a newdirection
in training methodologies. Following on work begun
in 2013, the Ibersol Group consolidated its effort to
enhance its human resources’ value by implementing
new training programmes in the Pizza Hut and KFC
businesses.
Based on three pillars – a learning platform in e-Learning,
coaching and on-the-job training – these programmes
helped ensure more consistent learning about stand-
ards and their continual accompaniment, applied to
both training and recertification of current teams as
well as future training and development of leaders at
different career stages, specifically shift managers and
restaurant managers.
The e-Learning platform (Learning Zone) comprises
several functions that can store, manage and export
content, as well as online courses and tests to evaluate
knowledge and know-how. The platformgave the train-
ing more objectivity and interaction, along with more
autonomy for trainees and more focus on results and
on the customer.
The implementation of these new methodologies is in
linewith the Group’s growing concern to accompany not
just the newprofiles and behaviour of its customers, but
also its teams, thereby responding to the expectations
and needs of its workers.
The Angolan market
During the year we opened a new restaurant at Morro
Bento, so at the end of the financial year we were op-
erating four units in Luanda. In early 2015 we opened
a restaurant in Benguela province to test the brand’s
acceptance in a different situation.
The five restaurants will provide us with information
about the market’s maturity and the concept’s accept-
ance by Angolan consumers, so that future development
lines can be determined.
During the financial year the restaurants obtained ISO
22000 certification; theQualityCertifications of its logistics
operator at theViana Industrial Polewerealsomaintained.
