IBERSOL - Sustainability Report 2013 - page 12

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PROFILE
Building Trust-based Relationships
We walk right beside our stakeholders. With them we
establish trust-based relationships derived from ethical
commitment and based on loyal and transparent com-
munication, genuinely aiming to accomplish the best for
the partnership and its future, seeking to guarantee re-
turns for all involved.
Providing Pleasant Experiences
for our Customers
Ibersol is interested in, inspired by and creates for its
customers. The aim is to provide them with an enjoy-
able, safe, healthy, and surprising experience during
each visit. Our teams are driven by a genuine interest in
getting to know our current customers as well as those
we hope to eventually attract.
Being a School for Life
Ibersol believes in and involves, transforms and enhanc-
es value, and discovers talents and sets them challenges.
We want to give all our employees the same opportuni-
ties, so they can grow and progress in a challenging am-
bitious and confident manner. A learning environment
is cultivated, for which Ibersol has all the tools needed
to build know-how, enhance value and encourage au-
tonomy.
Establishing a connection with each customer
via our restaurants
Ibersol wants everyone to be able to daily represent the
organization’s values, imbuing its management with an
economic and effective approach whereby the processes
create value and ensure food quality and safety, withmini-
mal waste and environmental impact, by means of happy,
competent and responsible teams committed to offering
each customer a pleasant and connective moment.
Respecting and improving the world we live in
Increasingly aware, Ibersol strives to support, protect,
commit to and connect with the community, to make a
more positive world. To return to the world what it gives
us every day, the Ibersol Group participates and contrib-
utes so that community and environment can positively
develop and keep their wealth of resources available for
this and coming generations.
Sustainability
principles
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