23
SUSTAINABILITY REPORT 2013
3,479
337,506
12,531
11,463
121,043
55%
74
employees
in training
total
training hours
hours of food
safety training
hours of health
and safety
training
hours of customer
service training
women
average training hours
per employee
Figures for Portugal:
+ 6,000 KG
Kg of donated
food products
Product Responsibility Indicators
+ 3,800
32
100%
+ 1,000
+ 19,000
mystery customer audits
restaurant units certified
by NP EN ISO 22000: 2005
of concepts represented
in certification
NP EN ISO 22000: 2005
external food hygiene
and safety audits
customer cards
analyzed
+ 3,600
+ 2,000
+ 3,000
internal food hygiene
and safety audits
laboratory
product controls
raw materials and products
with nutritional information
1,85
customer complaints
per 100,000 transactions
Figures for Portugal
+ 24,000 + 150,000
registrations
on the
Viva Bem
site
views of the
Viva Bem
website
Figures for site
Viva Bem
