Annual Report and Consolidated Accounts 2015
COFFEE KIOSKS
The coffee kiosks, operated autonomously within the Group, have
maintained a clear positioning as coffee specialists.
Situated in high traffic shopping centres and operating with Delta
brand coffee, the kiosks network ended the year with nine autono-
mous units, corresponding to 17 customer contact points, and with
about 90 employees.
The decline in coffee sales in recent years, brought on by increased
competition in this sector, was countered by diversifying the sales
range and introducing small menus that successfully complement
the response to customer needs.
In 2015 we consolidated team training efforts in areas such as cus-
tomer service techniques, food safety and occupational health. We
also maintained the certification of the unit located at Dolce Vita
Antas concerning the ISO 22000 quality standard.
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