RESTAURANTS
With regard to obtaining the customer’s opinion, the “Pasta Experience”
programme was launched, which is an on-line platform where the custo-
mer evaluates all the relevant aspects of their experience regarding ser-
vice and offer, and enables them to make suggestions for improvement.
Through this tool we aim to “see the brand through the customer’s eyes”
and thereby introduce changes that lead us to improve the satisfaction of
whoever visits us.
Within the scope of the Social Responsibility process, Pasta Caffé partici-
pated in various projects linked to the community, having taken on interns
from the Technical Restaurant Business Course from different institutions
and also participated in the campaign “Graças a Muitos” (Thanks to Many)
in partnership with Federação Portuguesa dos Bancos Alimentares (Portu-
guese Federation of Food Banks).
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