SOCIAL PERFORMANCE
A GOOD PLACE
TO WORK
Customer Satisfaction. This is - and it always be - the main goal of every
company, regardless of its dimension, business sector or positioning. Howe-
ver, having the customer in mind means to consider its two dimensions:
the external and internal customer. They are both crucial to the success
of an organization. Its growth and success depend on them both. Ibersol
strives to serve these two customers in the best way possible, based on
these two principles.
Aware that the internal customer is the engine responsible for its success,
the Group invests in different vectors, such as ongoing training, occupa-
tional safety and health, promotion of recreational activities, or the imple-
mentation of tools that aim to gather the opinion and the expectations of
the employees. All the initiatives implemented have the purpose of maxi-
mizing the development and the potential of growth of all the employees.
The actions of social responsibility of Ibersol also involve the surrounding
community, and in this chapter we describe some of the activities held
throughout the year, addressing audiences such as students, citizens with
disabilities, athletes, and many others.
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