IBERSOL | 2016 Sustainability Report - page 98

PRODUCT LIABILITY
Being a reference in modern food service, the Ibersol Group is aware that
the customers are a lever to our success, allowing us to improve and to
deliver a better service. In this context, it is our priority to listen to the
customer’s opinions, complaints and wishes, so we can meet, as soon as
possible, their expectations. This commitment to the customer requires ex-
cellence in attendance and a constant follow up of the new market trends.
The Group strives to respond to the requests and demands of the several
consumer profiles, adapting and changing the facilities, products and ser-
vices, as well as internal procedures, information systems and new food
service concepts of the different units. The goal is common: to provide to
the consumer a unique food service experience.
Devotion to Customers
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