COUNTERS
The coffee kiosks have maintained their positioning as coffee specialists.
Set up in busy shopping centres and operating with the Delta brand of coffee,
the network of kiosks ended 2016 with around 80 employees and 8 units, which
have 14 points of contact with customers.
Although it is a business that relies on heavy traffic, with low to medium revenue
and only slight differentiation, the kiosks have managed to maintain a regular
pace of growth in the number of sales tickets, due to extending the range, na-
mely regional sweets, and the launch of regular campaigns.
In 2016, the effort to train the teams was consolidated in matters such as ser-
vice techniques, food safety and health in the workplace, and the certification of
the unit located in Alameda Shopping was maintained according to the quality
standard ISO 22000.
COFFEE KIOSKS
PORTUGAL
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