Relatório de Gestão
54
Customer Service and Relationship
Subjects
Training (hours)
Nr. of Participants
Customer Attendance and Assistance
Service Speed
Market Analysis
Marketing at Point-of-Sale
Sale Techniques
Customer Satisfaction
74,310.40
2,148
Behavioural Skills
Subjects
Training (hours)
Nr. of Participants
Leadership
Communication
Time Management
Motivation and Commitment
Team Work
1,472.00
73
Technical Skills
Subjects
Training (hours)
Nr. of Participants
Accounting
Tax system
Provisioning and Logistics
Presentation and Communication Techniques
Management
Marketing
Use of tools of the organization
1,481.50
162
To the Ibersol Group, training is in Customer Service
and Relationship is a crucial requirement to improve
the quality of the service provided and keep the lead of
excellence. In 2014 we invested in the reinforcement of
the technical and behavioural skills of the employees.
In fact, besides the Ibersol Annual Training Plan, the
employees are encouraged to participate in external
seminars, workshops and conferences that can extend
their knowledge and skills, aiming to continuously im-
prove their performance at work.
